During checkout you will have two chances to redeem any points you may have on your account. The first area you can add is in your cart overview, and the second area is on the checkout page.
In each case, please click “Apply Discount” at the top of the page and type in how many points you would like to use for your order.
Currently, we have no point earning system in place. Our points are used for one purpose, and that is to reimburse customers who purchase a certain amount (by weight) of a product, and the final weight sent out is less than that of the total order.
Those points can then be used on future purchases as cash to reduce the total cost of the order. There is no limit to how many points can be added or used for an order.
*Points are for site use only and may not be redeemed for cash outside of their use on the Authentic Foods site, nor can they be transferred over for use on our partner site, High Street Market.
We utilize the shipping company Logen for our standard taekbae orders. If you have an account with us, please log in to your account click on “Track Order” for the order you would like to check. You will then be re-directed to the Logen companies tracking page with the status of your order (Korean only).
You may pick up your order at our partner store, High Street Market. This is the address:
2F 737-24 Hannam-dong
Usually the delivery drivers will only call you to ensure that you are home when they drop off the package, and saying “yes” in either English or Korean (“neh”) will suffice.
If you have specified that the package be left somewhere, most times they will not call. If you are absolutely in a panic and need help, please contact us so that we can try and help with the situation and make sure your package gets to you safely.
Please take pictures of your order and email them to us along with a description of the situation. We will check with our packaging department and get back to you regarding returns or reimbursement.
If we determine that a return is appropriate, please re-package the order contents in the original box, or a new box with the original delivery slip. Leave in a secure place and our delivery company will pick it up. Please call to arrange to arrange returns as they can be tricky to co-ordinate.
Our handling fee covers our packers, packaging materials such as boxes and cooler boxes, and ice packs to keep your order cold during delivery.