My Account

No. You may purchase without creating an account. However, without an account, we cannot guarantee our full range of services such as: reimbursement for overcharged meat quantities, online order tracking, saved order information, purchase history, and more.

Therefore we strongly urge you to create an account either before or during the checkout process to make everything nice and easy for you.

Simply click “Register” at the top right of the page, enter your details, and confirm your email account.

Please log in to your account and click “My Account” at the top of the page.

During checkout you will have two chances to redeem any points you may have on your account. The first area you can add is in your cart overview, and the second area is on the checkout page.

In each case, please click “Apply Discount” at the top of the page and type in how many points you would like to use for your order.

Currently, we have no point earning system in place. Our points are used for one purpose, and that is to reimburse customers who purchase a certain amount (by weight) of a product, and the final weight sent out is less than that of the total order.

Those points can then be used on future purchases as cash to reduce the total cost of the order. There is no limit to how many points can be added or used for an order.

*Points are for site use only and may not be redeemed for cash outside of their use on the Authentic Foods site, nor can they be transferred over for use on our partner site, High Street Market.

Please contact us here if you would like to close your account with us.

Shipping

We offer standard shipping by Korean Taekbae delivery, quick service delivery, and local pickup at our partner store.

The length of your delivery will depend on the type that you chose.

Standard taekbae delivery can take anywhere from 2-4 days usually, with most arriving the next day if the order is made early enough.

Quick service delivery can be arranged for same day or scheduled for a specific time. Please specify in your order instructions or give us a call.

Please leave as many instructions as possible in the order notes section so that we can accommodate the best we can.

Include details such as: building code, whether it’s okay to leave your order with building security, or leave package in a certain location, or leave at a neighboring business (ex: laundromat, mart, etc.), special directions, or anything else that you think will help the delivery drivers.

Once the order leaves our facility and the delivery company picks it up, the delivery times are 100% out of our control and are based on the company’s time table and schedule. Delays do happen and can be caused due to anything from weather, the time of week, time of year, unforeseen accidents, and other reasons.

If your order arrives and is not satisfactory, please contact us here immediately to discuss reimbursement or exchange.

Please contact us here immediately to discuss reimbursement or exchange.

Tracking information can take up 12 hours after your order is submitted to show up. The information is not updated until the delivery company has processed it at their location.

Keep checking back, and if there is still no update after 24 hours (on a weekday), please contact us and we can try to check it for you.

We utilize the shipping company Logen for our standard taekbae orders. If you have an account with us, please log in to your account click on “Track Order” for the order you would like to check. You will then be re-directed to the Logen companies tracking page with the status of your order (Korean only).

Yes!

You may pick up your order at our partner store, High Street Market. This is the address:

2F 737-24 Hannam-dong
Yongsan-gu, Seoul

Usually the delivery drivers will only call you to ensure that you are home when they drop off the package, and saying “yes” in either English or Korean (“neh”) will suffice.

If you have specified that the package be left somewhere, most times they will not call. If you are absolutely in a panic and need help, please contact us so that we can try and help with the situation and make sure your package gets to you safely.

Please take pictures of your order and email them to us along with a description of the situation. We will check with our packaging department and get back to you regarding returns or reimbursement.

If we determine that a return is appropriate, please re-package the order contents in the original box, or a new box with the original delivery slip. Leave in a secure place and our delivery company will pick it up. Please call to arrange to arrange returns as they can be tricky to co-ordinate.

Our handling fee covers our packers, packaging materials such as boxes and cooler boxes, and ice packs to keep your order cold during delivery.

Products & Ordering

Yes you can, but we strongly advise customers to create an account to benefit from all of our online services.

If you feel your order is significantly larger than average or have a special request, please contact us here first, prior to ordering.

The Authentic Foods site was built for the bulk customer in mind. To purchase smaller quantities, please head over to our partner site, High Street Market.